--- title: Communication | opus1io Knowledge Base description: How you reach families and staff — SMS, voice, and automated email notifications, plus the templates and settings behind them. --- [Skip to content](https://kb.opus1.io/communication#main-content) English Show submenu for translations ![Opus1-3-icon-color-1.png\]](https://kb.opus1.io/hs-fs/hubfs/Opus1-3-icon-color-1.png?height=50&name=Opus1-3-icon-color-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to opus1.io Go to opus1.io Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [opus1io Knowledge Base](https://kb.opus1.io/) 2. [Communication](https://kb.opus1.io/communication) # Communication How you reach families and staff — SMS, voice, and automated email notifications, plus the templates and settings behind them. ## Email & Notifications - [Client Automated Email Notifications](https://kb.opus1.io/client-automated-email-notifications) - [Configuring Default Client and Staff Notifications](https://kb.opus1.io/configuring-default-client-and-staff-notifications) - [How can I find a record of emails sent from Opus1.io?](https://kb.opus1.io/how-can-i-find-a-record-of-emails-and-messages-sent-from-opus1io) - [How do I customize the Payment Reminder & Subscription Autopay Failed email templates?](https://kb.opus1.io/how-do-i-customize-the-payment-reminder-subscription-autopay-failed-email-templates) - [How do I customize the subject line of the Google review prompt email?](https://kb.opus1.io/how-do-i-customize-the-subject-line-of-emails-requesting-google-reviews) ## SMS - [Batch SMS Best Practices](https://kb.opus1.io/batch-sms-best-practices) - [Creating and Using SMS Templates](https://kb.opus1.io/creating-and-using-sms-templates-in-opus1.io) - [How do I batch SMS all clients in an event?](https://kb.opus1.io/how-do-i-batch-sms-all-clients-in-an-event-session) - [How do I create SMS templates?](https://kb.opus1.io/how-do-i-create-sms-templates) - [How do I mark SMS conversations as closed?](https://kb.opus1.io/how-do-i-mark-sms-conversations-as-closed) - [How do I remove staff bios from appointment and group class SMS notifications?](https://kb.opus1.io/how-do-i-remove-staff-bios-from-appointment-and-session-sms-notifications-this-article-explains-how-to-remove-staff-bios-from-the-sms-notifications-that-are-sent-1708717296145) - [How do I send a batch SMS to my staff?](https://kb.opus1.io/sms-how-do-i-send-a-batch-sms-to-my-staff) - [How do I send an SMS to all clients in a group class?](https://kb.opus1.io/how-do-i-send-an-sms-to-all-clients-in-a-session) - [How do I show only active conversations in the instant messaging interface?](https://kb.opus1.io/sms-how-do-i-show-only-active-conversations-in-the-instant-messaging-interface) - [Sample of Privacy Policy for SMS Marketing](https://kb.opus1.io/sample-sms-privacy-policy) - [SMS: Frequently Asked Questions](https://kb.opus1.io/frequently-asked-questions) - [Using the URL Shortener on Opus1.io](https://kb.opus1.io/using-the-url-shortener-on-opus1.io) - [What is the difference between Read/Unread and Active/Closed conversations?](https://kb.opus1.io/what-is-the-difference-between-read/unread-and-active/closed-conversations) See less ▼ ## Voice - [How do I set up call forwarding in Opus1 Voice?](https://kb.opus1.io/how-do-i-set-up-call-forwarding-in-opus1-voice) - [What do the Outcome Statuses mean on Voice calls?](https://kb.opus1.io/what-do-outcome-statuses-mean-on-voice-calls) - [Call Flows Guide](https://kb.opus1.io/call-flows-guide) - [Letter of Authorization Template](https://kb.opus1.io/letter-of-authorization-template) - [Opus1 Voice FAQ](https://kb.opus1.io/opus1-voice-faq) - [Voice Best Practices](https://kb.opus1.io/voice-best-practices) See less ▼ - [Account & Troubleshooting](https://kb.opus1.io/account-troubleshooting#main-content) - [General](https://kb.opus1.io/account-troubleshooting#general) - [Login & Access](https://kb.opus1.io/account-troubleshooting#login-access) - [Release Notes](https://kb.opus1.io/account-troubleshooting#release-notes) - [Business](https://kb.opus1.io/business#main-content) - [General](https://kb.opus1.io/business#general) - [Business Profile & Billing](https://kb.opus1.io/business#business-profile-billing) - [Client Data & Forms](https://kb.opus1.io/business#client-data-forms) - [Integrations](https://kb.opus1.io/business#integrations) - [Locations & Rooms](https://kb.opus1.io/business#locations-rooms) - [Self-Booking Links](https://kb.opus1.io/business#self-booking-links) - [Terms & Conditions](https://kb.opus1.io/business#terms-conditions) - [Calendar & Scheduling](https://kb.opus1.io/calendar-scheduling#main-content) - [General](https://kb.opus1.io/calendar-scheduling#general) - [Batch Schedule Actions](https://kb.opus1.io/calendar-scheduling#batch-schedule-actions) - [Calendar Notes & Display](https://kb.opus1.io/calendar-scheduling#calendar-notes-display) - [Enrollment](https://kb.opus1.io/calendar-scheduling#enrollment) - [Recurring & Rescheduling](https://kb.opus1.io/calendar-scheduling#recurring-rescheduling) - [Substitutes](https://kb.opus1.io/calendar-scheduling#substitutes) - [Clients](https://kb.opus1.io/clients#main-content) - [Account Managers & Dependents](https://kb.opus1.io/clients#account-managers-dependents) - [Client Experience](https://kb.opus1.io/clients#client-experience) - [Client Records](https://kb.opus1.io/clients#client-records) - [Credits](https://kb.opus1.io/clients#credits) - [Gift Cards](https://kb.opus1.io/clients#gift-cards) - [Invoices](https://kb.opus1.io/clients#invoices) - [Payments & Auto-Pay](https://kb.opus1.io/clients#payments-auto-pay) - [Subscriptions](https://kb.opus1.io/clients#subscriptions) - [Waitlist Notifications](https://kb.opus1.io/clients#waitlist-notifications) - [Communication](https://kb.opus1.io/communication#main-content) - [Email & Notifications](https://kb.opus1.io/communication#email-notifications) - [SMS](https://kb.opus1.io/communication#sms) - [Voice](https://kb.opus1.io/communication#voice) - [Grow Your Music School](https://kb.opus1.io/grow-your-music-school#main-content) - [Convert Prospects](https://kb.opus1.io/grow-your-music-school#convert-prospects) - [Email Campaigns](https://kb.opus1.io/grow-your-music-school#email-campaigns) - [Get Found & Capture Leads](https://kb.opus1.io/grow-your-music-school#get-found-capture-leads) - [Reviews & Reputation](https://kb.opus1.io/grow-your-music-school#reviews-reputation) - [Payment Processing](https://kb.opus1.io/payment-processing#main-content) - [General](https://kb.opus1.io/payment-processing#general) - [Opus1 Payments (Stripe)](https://kb.opus1.io/payment-processing#opus1-payments-stripe) - [Clover Connect (FiServ / Cardpointe)](https://kb.opus1.io/payment-processing#clover-connect-fiserv-cardpointe) - [Reporting](https://kb.opus1.io/reporting#main-content) - [Attendance](https://kb.opus1.io/reporting#attendance) - [Credits](https://kb.opus1.io/reporting#credits) - [Invoices](https://kb.opus1.io/reporting#invoices) - [Subscriptions](https://kb.opus1.io/reporting#subscriptions) - [Transactions](https://kb.opus1.io/reporting#transactions) - [Data Exports](https://kb.opus1.io/reporting#data-exports) - [Services](https://kb.opus1.io/services#main-content) - [Appointments](https://kb.opus1.io/services#appointments) - [Building Services](https://kb.opus1.io/services#building-services) - [Cancellation](https://kb.opus1.io/services#cancellation) - [Events](https://kb.opus1.io/services#events) - [Optimization & Conversion](https://kb.opus1.io/services#optimization-conversion) - [Payment Plans](https://kb.opus1.io/services#payment-plans) - [Group Classes](https://kb.opus1.io/services#group-classes) - [Subscription-Only](https://kb.opus1.io/services#subscription-only) - [Staff](https://kb.opus1.io/staff#main-content) - [Availability & Self-Booking](https://kb.opus1.io/staff#availability-self-booking) - [Calendar Sync](https://kb.opus1.io/staff#calendar-sync) - [Onboarding & Offboarding](https://kb.opus1.io/staff#onboarding-offboarding) - [Payroll & Compensation](https://kb.opus1.io/staff#payroll-compensation) - [Roles & Permissions](https://kb.opus1.io/staff#roles-permissions) - [Teacher Tools & Access](https://kb.opus1.io/staff#teacher-tools-access) - [Time-off](https://kb.opus1.io/staff#time-off) - [Stats](https://kb.opus1.io/stats#main-content) - [Conversions](https://kb.opus1.io/stats#conversions) - [Client Metrics](https://kb.opus1.io/stats#client-metrics) - [Dashboard](https://kb.opus1.io/stats#dashboard) - [Group Class Enrollment](https://kb.opus1.io/stats#group-class-enrollment) - [Today](https://kb.opus1.io/stats#today) - [Utilization](https://kb.opus1.io/stats#utilization) [![Chill listening crop-3](https://kb.opus1.io/hs-fs/hubfs/Opus1-3-icon-color-2.png?width=35&height=24&name=Opus1-3-icon-color-2.png "Chill listening crop-3")](http://opus1.io) Copyright © 2025, Opus1.io