Frequently asked questions about Opus1 Voice - your all-in-one AI powered Voice/Phone Call solution
How much does Opus1 Voice cost? Our early-adopter pricing for customers that add Opus1 Voice prior to January 1st, 2026 is $69/month. Early-adopter pricing is valid through September 30th, 2026.
Is Opus1 Voice available outside of the US? Currently, Opus1 Voice is available only to US customers. In the future, we hope to expand the Opus1 Voice offering to other countries.
How many calls can I make per month? Opus1 Voice includes unlimited monthly minutes subject to fair use. Businesses with extremely high monthly call volume may require custom pricing.
How many admin can use Opus1 Voice? Opus1 Voice does not charge you per seat or user. All staff, managers, and owners at under your Opus1 account will have access to Opus1 Voice for one flat monthly rate. Some features are restricted to managers and/or owners.
Can my teachers use Opus1 Voice? No, Opus1 Voice is not accessible by limited staff users.
How much are additional lines? Additional lines are $29/month.
I’m already paying for a couple of extra line with Opus1 for SMS - do I need to pay extra to use them for Voice? No, the fee is per line whether you use it for SMS, Voice, or both.
Does Opus1 Voice support multiple calls in parallel? Yes. You can have multiple admins answering / handling calls simultaneously on the same number line without interruption. Multiple clients can also call and be waiting while admins are handling current calls.
Does Opus1 Voice support multiple phone numbers per Opus1.io account? Yes, you can have one Opus1 Voice number per location.
Does Opus1 Voice support call recording disclosure for businesses in two-party consent states? Yes. You can include in your call waiting greetings a disclosure that calls may be recorded (for inbound calls). For outbound calls since there is no greeting played, you should notify the client they are being recorded (”Hi this is John from Opus 1 Music Studio, on a recorded line…”) If a client stays on the line it is called an implied consent and is enough, even in the most stringent states.
Who can see call recordings? Currently call recordings (and full transcripts) are only visible to Managers / Owners. Voicemails are accessible to staff, managers, and owners.
Are call transfers supported? Not at the moment - it is something we are considering for the future.
Does Opus1 Voice support voicemail? Yes. You can enable that callers have an opportunity to leave a voicemail when their calls cannot be answered, and the voicemail will be automatically recorded, transcribed, summarized, and made available in the Calls report.
Can you use my Opus1 SMS number for Opus1 Voice? Yes. If we are currently hosting your business number for SMS, you will need to port that number over to our voice provider (Bandwidth / Opus1 Development Studio). If we provided you with an SMS-only number for Opus1 SMS, we can simply enable that number for Opus1 Voice.
Can I use Opus1 Voice on the same number as my cell phone, or my current VOIP system (Ringcentral, Grasshoper, Dialpad etc.)? We can port your number to our platform and the number will only receive calls on Opus1 from then on. A number cannot be used by two different systems / providers at a time.
What countries are supported for Opus1 Voice? Currently, Opus1 Voice is available in the United States, but we will be adding support for other countries in the future.
Does Opus1 Voice support physical phones for my front desk? Opus1 Voice is a VOIP service (voice over internet protocol) that can be used with any combination of speaker / microphone connected to your computer / device. It does not connect directly to landline/hardwired phone systems. You can find bluetooth enabled headsets with a traditional phone form factor on Amazon if your school does not prefer front desk admins to wear headsets / headphones.
Can I still receive calls outside of standard operating hours or on holidays if I want to make myself available for customer calls? Yes, when you toggle “accept calls”, it assumes that any relevant holiday/closure should be overridden, enabling you to receive calls from customers even outside standard business hours / days.
What file formats are supported for uploaded audio files for greetings? Today, only .mp3 files are supported for uploading recorded greetings. To ensure playback quality, we recommend limiting audio files to less than 250 MB in size.
Can I use my phone to make / receive calls through Opus1 Voice? Yes. Opus1 Voice still supports calling / receiving in mobile browsers. You may want to download an app tile for your business login page to ensure easy access to your business over a mobile browser.
Do you support Call trees (”Press 1 for xxxx, Press 2 for ….”)? Not today but we are considering it. Note that the system already knows if a call is a active member, a prospect, if they have a lesson today soon or just passed - we can imagine in the future the ability for a staff to only accept prospects calls, and for another staff to only accept existing students calls etc.
AI suggestions are not tailored to my school policies - can I hide them? Yes, there is a per location option to make AI suggestions only visible to Owners. The product team is working on improving their relevance by making them configurable and take the schools policy into consideration.
Is there a way to make certain calls private (i.e not visible by Staff or even other Managers)? Yes, a “Private call” option is available for Managers and owners and make calls transcriptions / summaries / tags and sentiment only visible to themselves and Owners.
