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How do I undo a cancelled lesson with Override Status?

Canceled a lesson or class by mistake, or picked the wrong cancellation type? Open the canceled appointment or class in Opus1, click Override Status, choose the new status, and click Override to followed by that status, such as Override to active. The status changes right away, but any credit already issued stays on the client's account and no email goes out, so adjust credits by hand when the new status calls for it.

Applies to: Owner, Manager
PLUS Feature: No
Plan: All
Last updated: October 22, 2026

Table of Contents

  1. Overview
  2. When to use Override Status
  3. Who can override a status
  4. Statuses you can choose
  5. How to change a status
  6. What changes and what stays the same
  7. Which fix to use when the credit is wrong
  8. FAQ
  9. Related Articles

Overview

Cancellations happen fast at a busy front desk. A parent calls to cancel, then calls back ten minutes later to say the lesson is on after all. A teacher marks a lesson as a client cancellation when the student actually canceled inside the late window. A class gets canceled for snow, and then the roads clear. Override Status in Opus1 lets an owner or manager correct the record on an appointment or class that is already canceled, without deleting it and booking it again.

Why: An accurate status keeps your schedule, attendance and cancellation history trustworthy. It also means the next conversation with that family about make-up lessons starts from the right facts.

Override Status changes the label on the lesson, and nothing else. It does not issue a new credit, take back an old one, or notify anyone. That makes it safe to use for corrections, but it also means some fixes need a second step. 

When to use Override Status

Situation Choose
The lesson was canceled by mistake and should still happen Active
The lesson happened, but it was canceled in Opus1 Completed
The client canceled inside the late window, but it was saved as a regular cancellation Late canceled
The teacher was out, but it was saved as a client cancellation Staff canceled
The studio was closed for a holiday or weather Closed location

If you are canceling a lesson for the first time, you do not need Override Status. Choose the right cancellation type on the cancel screen instead, so Opus1 applies the matching credit or forfeit from the service's cancellation settings. The Types of Cancellations article explains the difference between client and staff cancellations.

Who can override a status

Owners and managers can use Override Status in Opus1. The Override Status button appears only on an appointment or class that is already canceled. Active lessons do not show it, because there is nothing to override yet.

Statuses you can choose

Appointments and group classes offer different lists in Opus1, because client cancellations on a group class are tracked per student rather than on the class itself.

Status What it means Appointments Group classes
Active The lesson is on the schedule. Yes Yes
Canceled The client canceled before the late-cancellation window. Yes No
Late canceled The client canceled inside the late-cancellation window. Yes No
Staff canceled The studio canceled because a teacher could not teach, or for a closure such as weather. Yes Yes
Closed location The lesson falls on closed hours or a holiday set on the location. Yes Yes
Completed The lesson happened and attendance was taken. Yes Yes
Deleted The appointment is removed from the schedule. This cannot be undone. Yes No

On a group class, a single student's Canceled or Late canceled mark is set when you cancel that student from the class, not through Override Status.

⚠️ Warning: Deleted removes the appointment from the Opus1 schedule permanently. If you might need the lesson's history later, choose another status.

How to change a status

  1. Open the canceled appointment or class in Opus1, from the main schedule or from the client's or staff member's schedule.
  2. Click Override Status.

    Screenshot 2026-10-22 at 16.16.00
  3. Under Select a new status, choose the status you want.

    Screenshot 2026-10-22 at 16.16.43
  4. Click Override to followed by that status. For example, Override to active.

The new status shows on the schedule as soon as you confirm.

What changes and what stays the same

After an override What happens in Opus1
The status label Changes to the status you chose
A credit already issued for the cancellation Stays on the client's account
A credit the new status would normally issue Is not issued
Emails to the family or teacher None are sent

Because credits do not follow the override, check the client's credits after any change that should have produced a different result. A lesson moved from Canceled back to Active, for example, usually means the make-up credit from the cancellation should be removed. In Opus1, credits are listed on the client's profile, where you can update or delete them. The How do I modify service/monetary credits? article walks through it.

Which fix to use when the credit is wrong

The label is wrong, the credit is fine. Use Override Status and stop there. This fits most corrections, such as moving a lesson to Closed location after the fact when no credit was issued.

The credit should follow the correct cancellation type. Switching between Canceled and Late canceled with Override Status changes the label only. It does not issue the other credit or take one back. To have Opus1 apply the right policy, override the lesson to Active, then cancel it again and choose the correct Cancellation type on the cancel screen. Then remove the credit from the first cancellation on the client's profile, so the family is not credited twice.

The lesson should not have been canceled at all. Override it to Active or Completed, then remove any credit the cancellation issued.

FAQ

Can I undo a cancellation in Opus1 if I canceled the wrong lesson? Yes. Open the canceled lesson, click Override Status, and choose Active to put it back on the Opus1 schedule. Any make-up credit the cancellation issued stays on the client's account, so remove it from the client's profile if it should not be there.

Will the family get an email when I change a lesson's status? No. Opus1 does not send a cancellation or reactivation email from Override Status. If the family needs to know the lesson is back on, contact them directly.

Why didn't changing a cancellation to a late cancellation remove the make-up credit? Override Status in Opus1 changes the label only, and credits already issued stay where they are. Remove or update the credit on the client's profile. For future cancellations, choose the right cancellation type on the cancel screen and Opus1 applies the matching policy automatically.

Can I get a deleted appointment back? No. Deleted is permanent in Opus1, and the appointment cannot be restored with Override Status. Book a new appointment if the lesson still needs to happen.

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