Types of Cancellations

This article discusses the two types of cancellations that exist in opus1.io.

Client vs. Staff Cancellation

There are two types of cancellations in opus1.io:

 1. Client Cancellations

 2. Staff Cancellations 

Visit Cancellations

Visit cancellations are client-requested cancellations. If late visit cancellations are enabled, visit cancellations occur when a client requests to cancel their lesson anytime up until the beginning of the late-visit window.

Late Visit Cancellations

Late visit cancellations are late client-requested cancellations. Late visit cancellations are not enabled by default and can be enabled in your services' cancellation settings. Late visit cancellations occur within the specified late-visit cancellation window.  

Staff Cancellations

Staff cancellations are cancellations requested by a staff member rather than a client. Staff cancellations are used when your teachers are unavailable for their clients' appointments and sessions, or for closures due to unexpected weather, etc.