This article explains the process of issuing a refund on an invoice in opus1.io.
Refunding Invoices
To issue a refund on an invoice, navigate to the client's profile to whom you wish to issue a refund. Scroll down to the Invoices section. Select See all invoices to view open and closed invoices. Refunds can only be issued for invoices that are closed, i.e. processed.
Find the invoice for which you wish to issue a refund and click Update. In the below example, we will issue a refund for the $250 payment made on Tom Doe's monthly membership. Click Refund to issue a refund.
Here you will specify the amount to be refunded.
You can also issue a partial refund.
Note: partial refunds are not permitted for ACH transactions.
Once you have specified the amount to be refunded, click Refund. Note that the following warning may appear:
When you refund a payment on a closed invoice, that invoice is automatically-reopened and will attempt to autopay if it is not discounted by an equal amount with the refund.
The general procedure for issuing refunds on invoices is as follows:
1. Issue a full or partial refund.
2. Discount the invoice by an amount corresponding to the amount that was refunded.
3. Close the invoice.
In this example, we refunded Tom Doe's monthly membership payment by $100, so we need to apply a corresponding discount of $100 in order to close the invoice and avoid re-charging the client for services for which they have already paid. To add a discount, click Add Discount on the invoice.
Here we're going to provide a reason for the discount ('Refund discount') and set the amount to $100 in order to re-close the invoice after providing a refund.
Now that we've applied at $100 discount to the invoice, the balance remaining due on the invoice is now $0 and we can close the invoice by clicking the Close button.
After clicking the Close button, the Pay Invoice menu will appear. Make sure that the remaining balance due is $0, verify that the correct amounts were given for refund(s) and discount(s), and select Close at the bottom-right of the menu.
We have successfully provided a refund of $100 and closed the invoice.
For more questions about refunding invoices, contact support@opus1.io.