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Can I book a lesson and use a credit on a closed day?

Studio closed for a holiday but a student is still coming in? Families and teachers using Use Credit can't pick a closed time, so staff book it from Book Appointment. Turn off Skip booking when location is not available, click Continue to Payment past the conflict warning, then choose the makeup credit under Credits or turn on Use account balance. The closure doesn't block the credit, and it never creates one.

Applies to: Owner, Manager, Staff
PLUS Feature: No
Plan: All
Last updated: November 10, 2026

Table of Contents

  1. Overview
  2. Who can book a closed time
  3. Book a private lesson on a closed day
  4. Reopen a lesson that saved as closed
  5. Apply a credit to the lesson
  6. Weekly lessons that run through a closure
  7. Group classes on a closed date
  8. Getting a makeup for the closure itself
  9. FAQ
  10. Related Articles

Overview

A location closure tells Opus1.io that one location is shut for a holiday, a school break, or a snow day. Families stop seeing those hours on your booking page, and new weekly bookings skip the closed dates.

Some lessons still need to happen. A teacher meets a student online over the break, a family comes in anyway, or a makeup has to land on a date the building is marked closed. Opus1.io lets staff book that lesson over the closure and pay for it with a credit the student already has, exactly as they would on an open day.

Why: Without the override, the lesson either isn't booked at all or is booked as closed and never taught, and the family's makeup credit sits unused.

This article assumes the closure is already saved under Closed Hours / Days on the location. Adding and editing those dates is covered in How do I ensure that lessons are not booked on holidays when my studio is closed?

Who can book a closed time

Online booking and Use Credit only offer times when the location is open. A date or hour inside the closure is left off the list, so a family can't spend a makeup credit on it from your booking page, and a teacher can't pick it when booking a makeup from a student's credits. When a teacher tells you "it won't let me apply the credit because of the closure," this is usually why.

Who is booking Can they pick a closed time? What to do
A family, on your booking page No They choose an open time. Their credit pays for it.
A teacher, with Use Credit No Use Credit lists the teacher's open times only. Ask a manager or owner to book the closed date.
Owner, manager, or staff, with Book Appointment Yes, after a warning Turn off Skip booking when location is not available, continue past the conflict, and apply the credit on the payment step.

Limited staff book makeups from Use Credit and can't add a time that the list leaves out. When the makeup has to fall inside the closure, a manager or owner books it in Opus1.io with Book Appointment.

💡 Tip: A closure on an online location or a home location works the same way. Families stop seeing that location during the closed hours.

Book a private lesson on a closed day

In Opus1.io, the lesson is only booked as a real lesson when Skip booking when location is not available is off. That toggle is on by default, with the note "No appointment will be booked when the location is blocked (e.g. holidays)."

  1. Start Book Appointment and choose the service, location, teacher, student, and a date and time inside the closure.
  2. Turn Skip booking when location is not available off.
  3. The status line reads Found conflicts, and a conflict names the location and the start time, for example "Main Studio is not available on Thursday, December 24th 2026, 4:00 pm."
  4. Continue to the payment step.
  5. A window asks "Are you sure you want to continue with these conflicts?" and lists the same conflict line.
  6. Click Continue to Payment.

The lesson is booked as a normal lesson. It stays Active, shows on the teacher's and student's schedules, and the family gets the usual booking confirmation. It's taught, and it counts on the invoice and in payroll like any other lesson.

The warning also appears when a lesson starts before the closed hours and ends during them. A partial-day closure covers the hours you set, not the whole day.

⚠️ Warning: Check the toggle before you continue. The toggle's note says no appointment will be booked, but if Skip booking when location is not available is left on, Opus1.io still saves the lesson, marks it (closed), and spends any credit you apply on the payment step. The lesson isn't taught. Turn the toggle off whenever the student is actually coming in. If it's already happened, see Reopen a lesson that saved as closed.

Reopen a lesson that saved as closed

If a lesson on a closed date shows (closed) but the student is coming in, a manager or owner can reopen it in Opus1.io from the calendar. This is also how to bring back one lesson after you've used Set all as closed on the whole day.

  1. Open the lesson on the calendar.
  2. Click Override Status. The status starts on Closed location.
  3. Choose the status the lesson should have, such as Active. The confirm button turns on once the status changes.
  4. Confirm.

The new status stays. Opus1.io doesn't switch the lesson back to closed while the closure is still in place, and the lesson is taught and paid like any other.

Reopening a private lesson doesn't recalculate its invoice. If closing the lesson had lowered a per-lesson invoice, check that invoice afterward. For a group class, the invoice is only recalculated when the reopened date is the first or last date of the class.

Apply a credit to the lesson

The payment step in Opus1.io is the same one you use on an open day. The closure doesn't remove the credit options.

  1. Choose the payer. Credits appears once a payer is selected.
  2. Under Credits, choose the student's makeup credit for this service. The list shows credits belonging to the payer and their dependents that match this service and this student.
  3. To use money on the family's account instead, turn on Use account balance, the toggle under the plan. Opus1.io applies it up to the amount due and up to the payer's balance.
  4. Finish the booking.

The makeup credit is used, the lesson is paid with it, and the credit count under the student's name goes down. A plan that can only be paid with a service credit hides Use account balance.

The usual credit rules still apply on a closed day:

  • The credit belongs to the student on the booking and is for this service.
  • It's unused, and today's date is inside its valid dates.
  • A credit limited to one teacher can only be used with that teacher.
  • A credit that your service holds until the original lesson is paid follows that rule. How do I book a make-up for my student? explains why Use Credit can be greyed out.

Turn on Do not notify the client if you'd rather tell the family yourself. Otherwise they receive the usual booking confirmation.

Weekly lessons that run through a closure

When you book a weekly lesson in Opus1.io, Skip booking when location is not available decides what happens to each date inside the closure.

Toggle What happens on the closed date When to use it
On (the default) The date is saved as (closed). It isn't taught, and no reminder goes out. A normal series where the student isn't coming in during the closure.
Off, and you continue past the conflict The date is booked as a normal Active lesson, and a credit you apply can pay for it. The student is actually coming in on those dates.

Leave the toggle on for a normal series. Turn it off only when the closed dates should really happen. You'll see a location conflict for each closed date in the series, and Continue to Payment books them all as Active lessons.

A closure by itself doesn't hide the weekly time from families starting a new series. Why can't families book weekly lessons before a holiday? covers what does.

Group classes on a closed date

Scheduling a group class in Opus1.io uses a matching toggle, Skip scheduling date(s) when location is not available. It's on by default, with the note "No date will be scheduled when the location is blocked (e.g. holidays)." With it on, class dates inside the closure are marked (closed) and the class doesn't meet.

To spend a credit on a class date that is still meeting:

  1. Enroll the student, or use Use Credit and choose the class.
  2. Choose a date that's on the schedule as a normal class. A date marked (closed) isn't a meeting.
  3. On the enrollment payment step, click More... on the student's row to open More options.
  4. Turn on Use service credits, the first switch, to apply the student's matching makeup credits to the visits on the invoice. The switch is only available when the selected plan is a drop-in booking.
  5. To apply money on the family's account, turn on Use account balance in the same window.

A teacher who only has Use Credit can't add a class date inside the closure. Schedule that date as a class first, or have a manager enroll the student.

Getting a makeup for the closure itself

Booking over a closure spends a credit the student already has. It doesn't give the family a credit for the lessons the closure cancelled. In Opus1.io, saving closed hours and marking lessons Closed never issues a makeup credit or account credit.

If the family should get a makeup for the missed lessons, batch cancel those lessons instead of closing them, and the credit follows each service's staff cancellation policy. The full comparison is in Canceling vs. Closing Appointments and Group Classes. To check that the credits were issued, see Did my students get makeup credits after a closure? For what closing does to an unpaid per-lesson invoice, see Does a holiday closure lower per-lesson invoices?

FAQ

Will the teacher be paid for a lesson booked on a closed day? Yes. In Opus1.io, an Active lesson booked over a closure counts in payroll like any other lesson. A lesson marked (closed) is left out unless the teacher's pay rate has Count location closures? turned on.

Can I use a makeup credit and the account balance on the same booking? Yes, when the payment plan allows both. Opus1.io pays the visits with the makeup credit first, then Use account balance applies the family's account credit to whatever is still due.

Why isn't the credit I expected in the Credits list? Opus1.io only lists credits that match this student and this service and that are unused and currently valid. A Flex Membership visit is used from Use on the membership's credit, not from this list. If the credit is tied to another teacher, see How do I book a make-up lesson from a teacher's profile?

Why don't I see Override Status on a closed lesson? Your Opus1.io role probably doesn't allow status overrides. Standard managers have it, but a custom role can turn it off, which hides the button. Ask an owner to reopen the lesson or to update your role.

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