--- title: Are my clients notified when their payments are declined? description: This article covers how clients are notified when their payments are declined. When automatic payments for clients' subscriptions fail, opus1.io sends them an email notification informing them about the unpaid invoice. --- [Skip to content](https://kb.opus1.io/are-my-clients-notified-when-their-payments-are-declined#main-content) English Show submenu for translations ![Opus1-3-icon-color-1.png\]](https://kb.opus1.io/hs-fs/hubfs/Opus1-3-icon-color-1.png?height=50&name=Opus1-3-icon-color-1.png) Open main navigation Close main navigation - English Show submenu for translations - Go to opus1.io Go to opus1.io Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [opus1io Knowledge Base](https://kb.opus1.io/?hsLang=en) 2. [Clients](https://kb.opus1.io/clients?hsLang=en) 3. [Payments & Auto-Pay](https://kb.opus1.io/clients?hsLang=en#payments-auto-pay) # Are my clients notified when their payments are declined? ## This article covers how clients are notified when their payments are declined. When automatic payments for clients' subscriptions fail, opus1.io sends them an email notification informing them about the unpaid invoice. When your clients' automatic payments for their subscriptions fail, they will be sent an email notification notifying them that their invoice has not been paid. Below is an example of a failed payment notification. Included are the details of the unpaid invoice and the associated subscription. ![1-May-26-2023-06-46-17-3120-AM](https://kb.opus1.io/hs-fs/hubfs/1-May-26-2023-06-46-17-3120-AM.png?width=688&height=487&name=1-May-26-2023-06-46-17-3120-AM.png) Clients may click the **My Account** button in the body of the email to log in and add new payment information. These email notifications are sent automatically each time payment fails (autopay is attempted every 48 hours for a maximum of 5 attempts). Please note opus1.io is not allowed to retry failed payments on certain bank errors. In this case, the payment will have to be retried manually. To manually retry a payment, go to the **Overdue Invoices** tab as shown below and click on the "Pay" button to the right of the screen for the subscription you would like to retry the payment on. ![Screenshot 2023-07-07 at 3.44.11 PM](https://kb.opus1.io/hs-fs/hubfs/Screenshot%202023-07-07%20at%203.44.11%20PM.png?width=688&height=245&name=Screenshot%202023-07-07%20at%203.44.11%20PM.png)   - [Account & Troubleshooting](https://kb.opus1.io/account-troubleshooting?hsLang=en#main-content) - [General](https://kb.opus1.io/account-troubleshooting?hsLang=en#general) - [Login & Access](https://kb.opus1.io/account-troubleshooting?hsLang=en#login-access) - [Release Notes](https://kb.opus1.io/account-troubleshooting?hsLang=en#release-notes) - [Business](https://kb.opus1.io/business?hsLang=en#main-content) - [General](https://kb.opus1.io/business?hsLang=en#general) - [Business Profile & Billing](https://kb.opus1.io/business?hsLang=en#business-profile-billing) - [Client Data & Forms](https://kb.opus1.io/business?hsLang=en#client-data-forms) - 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